COVID-19 Protocol

The safety of our staff and patients is of the utmost importance at The Whiteley Clinics. We take meticulous care in ensuring hygiene and safety conditions are met within all our premises.
The Whiteley Clinic has produced a COVID-19 protocol to keep patients and clinical staff as safe as possible during any patient visit to The Whiteley Clinic. This protocol has been independently reviewed and approved by Cordell Health.

Remote Consultations

We are still able to offer remote consultations by video calls for those patients who have conditions or questions that can be assessed by this method.

Protecting all our Patients and Staff 

Clinical Staff at The Whiteley Clinics undergo regular testing for COVID-19 using the PCR test every 14 days. Any member of staff tested positive for Covid-19 or who develops any signs or symptoms, or who lives with anyone who develops any signs or symptoms of Covid-19, will not be permitted to enter the clinic.

Guidance for Patients who wish to have a consultation, assessment or treatment: 

  • Please do not attend the clinic if, – you, or anyone who lives with you, develops any signs or symptoms that might be related to COVID-19. Please initiate the recommended process for self-isolation and contact us to let us know your situation. Signs and symptoms include a dry cough, a temperature of 37.8°C or more, a loss of smell and/or taste.
  • you, or anyone who lives with you, tests positive for COVID-19 on a PCR test, even if asymptomatic. Follow the advice and guidance provided by the team that performed the test and contact us to let us know your situation.

 If you come to the clinic:

  • travel by car, motorbike, bicycle, or walking. Please avoid public transport.
  • Please be punctual. We are only admitting patients at the time of their appointment.
  • Please attend the clinic alone. We currently only allow one accompanying person if strictly necessary i.e. translation, immobility, or other medical needs.
  • On entry to the clinic, please use the hand sanitiser at the door.
  • When you do come into the clinic, please observe the 2 m social distancing rules. There are tapes on the floor in the clinic to assist you.
  • If you wish to have a mask for your visit, please ask and one will be provided for you.
  • Toilet facilities are available but only one person is allowed to use them at a time. They will be cleaned between each use.
  • Refreshments (water, tea or coffee) will be brought to you if required in disposable cups.
  • Biscuits are available on request. Once they have been served in a sealed package, they will be thrown away even if not eaten.
  • We have removed all magazines, newspapers and other items that might be handled by more than one person so please do bring your own electronic or paper reading material if you wish.

During any test or treatment where you will need to come within the 2m social distancing:

  • You are welcome to wear a mask and one will be provided if you wish.
  • Members of staff will be wearing masks, eye protection and gloves (PPE).
  • For procedures, the staff will also be wearing waterproof gowns in addition to masks, eye protection and gloves (PPE).

You will be asked to leave the clinic as soon as you have completed your assessment, investigation, or treatment with us, provided we are happy you are medically safe to do so.